What information do we collect?
We may collect the following personal information provided to us in the contact form on this website.
- contact us by phone
- create an account
- sign up to receive our various newsletters by email
- obtain a quote for hire or purchase of our products or services
- purchase our products or services
If you want to use any of these services, you may need to provide us with some additional personal information so that we can liaise with you in order to deal with your request, query, purchase, quotation request, booking, application and/or customer account registration. If you do choose to provide us with your personal information, we will collect that information for our own use and for the purposes described in this Policy.
This information will be collected primarily from you as information voluntarily provided to us by filling in forms, corresponding with us by post, phone, email or in person. This information might include:
- your full name
- your business and/or home contact details e.g. address, telephone numbers (including your mobile telephone number) and email address
- details of the reason(s) for your contact, as set out above; if you create an online account – your username, password and details of the product(s) and/or service(s) that you purchase
- if you make a request for a quotation or an order for hire/purchase/supply of services – financial and delivery information which may include your home or work address and telephone number
- your contact and marketing preferences
- if you use one of our websites, your IP (Internet Protocol) address to establish your location, unless you are a VPN service
- if you visit our premises, CCTV footage taken at any of our sites for security purposes
- Phone calls may be recorded for training and quality purposes
If you purchase a product or service from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. When you use our websites, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.